Privacy policy

Privacy Policy

Last Updated: 01-October, 2025

At Afristores.net, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website and mobile application (collectively, the “Platform”).

By using AfriStores.net, you agree to the terms of this Privacy Policy.


1. Who We Are

Afristores.net is an online multivendor marketplace connecting African sellers with global buyers and delivery partners.
Our mission is to promote authentic African products and empower local entrepreneurs through digital trade.


2. Information We Collect

We collect information to provide better services to our users. The types of data we may collect include:

a. Personal Information

  • Full name, email address, phone number

  • Billing and shipping address

  • Account login credentials (encrypted)

  • Identification documents (for sellers and delivery partners)

b. Transaction Information

  • Payment details (processed securely via third-party providers)

  • Order history, cart details, and purchase preferences

c. Technical Information

  • IP address, browser type, device information, operating system

  • Usage data, cookies, and analytics data

d. Optional Information

  • Product reviews, feedback, or survey responses


3. How We Use Your Information

We use your personal data to:

  • Register and manage your account

  • Process and deliver orders

  • Facilitate secure payments

  • Communicate with you regarding your orders or account

  • Provide seller and delivery partner services

  • Improve our website, products, and user experience

  • Comply with legal and tax obligations

We do not sell your personal data to third parties.


4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Consent: When you voluntarily provide data or opt in to communications.

  • Contractual necessity: To fulfill orders or provide requested services.

  • Legal obligation: To comply with tax, regulatory, or anti-fraud laws.

  • Legitimate interest: To improve our services and user experience.


5. Cookies and Tracking Technologies

Afristores.net uses cookies to enhance user experience, remember preferences, and analyze traffic.
You can accept or reject cookies through our cookie banner or browser settings.
For more details, please see our Cookie Policy.


6. Data Sharing and Disclosure

We may share your data only with:

  • Payment gateways (for secure transactions)

  • Logistics partners (for deliveries)

  • Analytics providers (for website performance insights)

  • Legal authorities (when required by law)

All partners are GDPR-compliant and bound by confidentiality agreements.


7. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services and support

  • Fulfill legal, accounting, or reporting requirements
    When no longer needed, your data is securely deleted or anonymized.


8. Your Rights (Under GDPR)

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent at any time

  • Restrict or object to data processing

  • Request data portability

To exercise these rights, contact us at privacy@afristores.net.


9. Data Security

We use SSL encryption, secure servers, and access controls to protect your data.
However, no online platform is 100% secure. Use the platform responsibly and keep your login credentials confidential.


10. International Data Transfers

Since AfriStores.net connects users globally, your data may be transferred outside your country.
All transfers comply with GDPR safeguards and standard contractual clauses.


11. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors. If we learn that a child has provided personal data, it will be deleted immediately.


12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new “Last Updated” date.
Continued use of the platform after updates means you accept the revised policy.


13. Contact Us

If you have questions or concerns about your privacy or this policy, please contact us:
📧 contact@afristores.net