Shipping Policy

Last Updated: 01 October 2025

At Afristores.net, we work with trusted sellers and delivery partners to ensure that every order reaches you safely and on time.
This Shipping Policy explains how shipping, delivery, and tracking work for both buyers and sellers on our platform.

1. How Shipping Works

Afristores.net operates as a multivendor marketplace.
Each seller is responsible for preparing, packaging, and dispatching their products, while AfriStores facilitates logistics and provides tracking support through verified delivery partners.

2. Shipping Locations

We currently deliver:

Within Africa – through local and regional couriers
Internationally – to major countries where our diaspora customers reside

Please check product pages for availability in your location.

3. Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.
Made-to-order or customized products may take longer (up to 7–10 business days).
You will receive an email notification once your order has been shipped.

4. Delivery Time

Estimated delivery times depend on your location and shipping method:

Local deliveries (within country): 2–5 business days
Regional deliveries (across Africa): 5–10 business days
International deliveries: 10–21 business days

Please note that delivery times may vary due to customs, courier delays, or peak season demand.

5. Shipping Fees

Shipping costs are calculated at checkout based on:

Delivery location
Package weight and dimensions
Chosen courier or delivery method

Some sellers may offer free shipping on selected items or order values.

6. Tracking Your Order

Once shipped, you will receive:

A tracking number via email or SMS
A tracking link to monitor your delivery status in real time

You can also view tracking updates in your Afristores.net account dashboard.

7. Delivery Partners

We partner with reputable logistics and courier services both within Africa and internationally to ensure safe, reliable delivery.
Delivery partners must comply with AfriStores’ quality and safety standards.

8. Failed Deliveries

If a delivery attempt fails because:

The address provided is incorrect, or
The recipient is unavailable,

the courier may attempt redelivery. If unsuccessful, the order may be returned to the seller, and additional shipping charges may apply.

9. Damaged or Missing Items

If your order arrives damaged or missing items:

Contact contact@afristores.net within 48 hours of delivery.
Include your order number, photos, and a brief description.
We will work with the seller or courier to resolve the issue quickly.

10. Customs, Duties, and Taxes

For international orders, customs fees or import taxes may apply depending on your country’s regulations.
These charges are the buyer’s responsibility and are not included in the product or shipping cost.

11. Contact Us

For shipping-related inquiries or support, please contact:
📧 contact@afristores.net
🌍 afristores.net